BATTERY SERVICE

How to maximize battery performance

“Battery life” is the amount of time a device runs before it needs to be recharged. “Battery lifespan” is the amount of time a battery lasts until it needs to be replaced. One factor affecting battery life and lifespan is the mix of things you do with your device. No matter how you use it, there are ways to help. A battery’s lifespan is related to its “chemical age,” which is more than just the passage of time. It includes different factors, such as the number of charge cycles and how it was cared for. Follow these tips to maximize battery performance and help extend battery lifespan. For example, keep your device half-charged when it’s stored for the long term. Also avoid charging or leaving your device in hot environments, including direct sun exposure, for extended periods of time. Charging overnight, overcharging for long hours and improper charger will shorten your battery lifespan too.

 

When batteries chemically age

All rechargeable batteries are consumable components that become less effective as they chemically age.

 

As lithium-ion batteries chemically age, the amount of charge they can hold diminishes, resulting in shorter amounts of time before a device needs to be recharged. A battery’s ability to deliver maximum instantaneous performance, or “peak power,” may decrease. One attribute that affects this instantaneous power delivery is the battery’s impedance. A battery with a high impedance may be unable to provide sufficient power to the system that needs it. A battery’s impedance can increase if a battery has a higher chemical age. A battery’s impedance will temporarily increase at a low state of charge and in a cold temperature environment. When coupled with a higher chemical age, the impedance increase will be more significant. These are characteristics of battery chemistry that are common to all lithium-ion batteries in the industry.

 

When power is pulled from a battery with a higher level of impedance, the battery’s voltage will drop to a greater degree. Electronic components require a minimum voltage to properly operate. This includes the device’s internal storage, power circuits, and the battery itself. The power management system determines the capability of the battery to supply this power, and manages the loads in order to maintain operations. When the operations can no longer be supported with the full capabilities of the power management system, the system will perform a shutdown to preserve these electronic components. While this shutdown is intentional from the device perspective, it may be unexpected by the user.

 

Battery health degraded

If battery health has degraded significantly, your battery can still be used. However, you may be experiencing more noticeable battery and performance issues. A new replacement battery will improve your experience.

 

Battery drains fast / shorter battery life

When you battery health degraded, you may be experiencing battery drains fast issue. If your battery is still new, this may be the faulty charger or battery defect issue. You may try to recharge with another hand phone charger with output 5V1A until the green light shown.

Our warranty covers a defective battery, but it doesn’t cover wear from normal use. If your battery is aging, it is normal to drain faster or has shorter battery life (Refer “When batteries chemically age”). If your device needs battery replacement and it’s not covered, there will be a service fee.